Independent · not part of Burnley Council
Environmental Health in Burnley: reporting a housing problem
Who Burnley Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: burnley.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards serviceFree to check · About 2 minutes
Who it helps
Who Environmental Health in Burnley helps
Burnley Council deals with poor conditions in rented homes through its housing standards service. Its pages don’t say which tenants it’s for.
Contact the council if your landlord doesn’t fix it. How.
Burnley Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Report the problem to your landlord or letting agent in writing, and keep a copy.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
From burnley.gov.uk, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Burnley
Burnley Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Burnley
23 housing associations own 6,637 social homes in Burnley. The largest:
- Calico Homes repairs5,020 homes
- Accent Housing repairs579 homes
- Your Housing Group repairs194 homes
- Anchor repairs166 homes
- Places for People repairs135 homes
- Great Places repairs121 homes
- Housing 21 repairs115 homes
- Muir Group Housing Association repairs99 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Burnley on 31 March 2025.
Housing associations in the North of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Burnley
In Burnley, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Burnley: questions
How do I report a housing problem to environmental health in Burnley?
Use disrepair in your rented property (online form) at your.burnley.gov.uk. Its pages don’t say which tenants it’s for.
Can housing association tenants in Burnley contact environmental health?
Burnley Council’s pages are written for private tenants and don’t mention housing association homes.
Which housing associations own homes in Burnley?
23 housing associations own 6,637 social homes in Burnley, according to the Regulator of Social Housing (March 2025). The largest are Calico Homes (5,020), Accent Housing (579), Your Housing Group (194), Anchor (166) and Places for People (135).
Is Report Repair part of Burnley Council?
No. Report Repair is independent and not part of Burnley Council. The contact details here are from Burnley Council’s own website.
Not in Burnley?
Environmental Health in the North of England
- Environmental Health in BuryBury Council
- Environmental Health in CalderdaleCalderdale Council
- Environmental Health in Cheshire EastCheshire East Council
- Environmental Health in Cheshire West and ChesterCheshire West and Chester Council
- Environmental Health in County DurhamDurham County Council
- Environmental Health in LiverpoolLiverpool City Council
- Environmental Health in ManchesterManchester City Council
- Environmental Health in WakefieldWakefield Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.