Independent · not part of West Lancashire Borough Council
Environmental Health in West Lancashire: reporting a housing problem
Who West Lancashire Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: westlancs.gov.uk
Who it helps
Who Environmental Health in West Lancashire helps
West Lancashire Borough Council deals with poor conditions in rented homes through its Private Sector Housing Team. It helps private tenants, and West Lancashire Borough Council says housing association tenants can use it too.
Tell your landlord first, then contact the council. How.
West Lancashire Borough Council says housing association tenants can use it. What to do.
The council can’t take action against itself. What to do instead.
From westlancs.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Sector Housing Team
- 01Tell your landlord first. West Lancashire Borough Council says: tell your landlord about the repair first and give them a reasonable opportunity to carry out the work.
- 02If it isn’t fixed, contact the council. The Private Sector Housing Team’s details are below.
From westlancs.gov.uk/housing/private-housing/help-advice-for-…, checked 12 October 2026.
Council tenants
If you rent from West Lancashire Borough Council
West Lancashire Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 01695 577177, or online. West Lancashire repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full response within 10 working days of acknowledgement.
- Then
Housing Ombudsman
Free, once West Lancashire Borough Council’s complaints process is finished.
of West Lancashire Borough Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; westlancs.gov.uk; tenant satisfaction measures 2024/25.
Reported it to West Lancashire Borough Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in West Lancashire
West Lancashire Borough Council says housing association tenants can use it. Most still start with their housing association’s repairs and complaints process.
Housing associations in West Lancashire
32 housing associations own 2,536 social homes in West Lancashire. The largest:
- Riverside repairs292 homes
- Jigsaw Homes repairs276 homes
- Sanctuary Housing repairs183 homes
- Regenda Homes repairs166 homes
- Your Housing Group repairs156 homes
- Progress Housing Group repairs138 homes
- Torus repairs135 homes
- One Vision Housing repairs130 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in West Lancashire on 31 March 2025.
Housing associations in the North of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in West Lancashire
In West Lancashire, Environmental Health is for private and housing association tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in West Lancashire: questions
What is the West Lancashire environmental health number for housing problems?
The Private Sector Housing Team at West Lancashire Borough Council is on 01695 577177, or email privatesectorhousing@westlancs.gov.uk. You can also use private Sector Housing Enforcement (phone and email) at westlancs.gov.uk. It helps private tenants, and West Lancashire Borough Council says housing association tenants can use it too.
Can I report West Lancashire Borough Council to environmental health?
No. West Lancashire Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01695 577177, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in West Lancashire contact environmental health?
West Lancashire Borough Council says housing association tenants can use it.
Do I have to tell my landlord before contacting environmental health in West Lancashire?
Yes. West Lancashire Borough Council says: tell your landlord about the repair first and give them a reasonable opportunity to carry out the work.
Which housing associations own homes in West Lancashire?
32 housing associations own 2,536 social homes in West Lancashire, according to the Regulator of Social Housing (March 2025). The largest are Riverside (292), Jigsaw Homes (276), Sanctuary Housing (183), Regenda Homes (166) and Your Housing Group (156).
Is Report Repair part of West Lancashire Borough Council?
No. Report Repair is independent and not part of West Lancashire Borough Council. The contact details here are from West Lancashire Borough Council’s own website.
Not in West Lancashire?
Environmental Health in the North of England
- Environmental Health in County DurhamDurham County Council
- Environmental Health in LiverpoolLiverpool City Council
- Environmental Health in ManchesterManchester City Council
- Environmental Health in WakefieldWakefield Council
- Environmental Health in Westmorland and FurnessWestmorland and Furness Council
- Environmental Health in WiganWigan Council
- Environmental Health in WirralWirral Council
- Environmental Health in WyreWyre Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.