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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Westmorland and Furness Council

Environmental Health in Westmorland and Furness: reporting a housing problem

Who Westmorland and Furness Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: westmorlandandfurness.gov.uk

Get the right helpWestmorland and Furness

Who is your landlord?

Westmorland and Furness CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Housing Standards Team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Westmorland and Furness helps

Westmorland and Furness Council deals with poor conditions in rented homes through its Housing Standards Team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Westmorland and Furness Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From westmorlandandfurness.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Housing Standards Team

  1. 01Tell your landlord first. Westmorland and Furness Council says: send details of the problems in writing to your landlord or letting agent first.
  2. 02If it isn’t fixed, contact the council. The Housing Standards Team’s details are below.
Contact Westmorland and Furness CouncilPrivate tenants
OnlinePrivate rented homes: damp, mould and cold (phone)westmorlandandfurness.gov.uk
Phone0300 373 33009am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday
Keep a note of the date you contact the council, and any reference.

An officer will try to contact you within three working days.

From westmorlandandfurness.gov.uk/housing/housing-standards/da… and westmorlandandfurness.gov.uk/your-council/about-your-coun…, checked 12 October 2026.

Council tenants

If you rent from Westmorland and Furness Council

Westmorland and Furness Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 01229 876578. Westmorland and Furness repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full reply within 10 working days of that (up to 10 more if complex).

  3. Then

    Housing Ombudsman

    Free, once Westmorland and Furness Council’s complaints process is finished.

Happy with repairs82%

of Westmorland and Furness Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; barrowbc.gov.uk; tenant satisfaction measures 2024/25.

Reported it to Westmorland and Furness Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Westmorland and Furness

Westmorland and Furness Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Westmorland and Furness

30 housing associations own 9,206 social homes in Westmorland and Furness. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Westmorland and Furness on 31 March 2025.

Housing associations in the North of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Westmorland and Furness

In Westmorland and Furness, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Westmorland and Furness: questions

What is the Westmorland and Furness environmental health number for housing problems?

The Housing Standards Team at Westmorland and Furness Council is on 0300 373 3300 (9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday). You can also use private rented homes: damp, mould and cold (phone) at westmorlandandfurness.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Westmorland and Furness Council to environmental health?

No. Westmorland and Furness Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01229 876578, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Westmorland and Furness contact environmental health?

Westmorland and Furness Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Westmorland and Furness?

Yes. Westmorland and Furness Council says: send details of the problems in writing to your landlord or letting agent first.

Which housing associations own homes in Westmorland and Furness?

30 housing associations own 9,206 social homes in Westmorland and Furness, according to the Regulator of Social Housing (March 2025). The largest are South Lakes Housing (3,318), Eden Housing Association (1,711), Riverside (931), Castles & Coasts Housing Association (884) and Home Group (791).

Is Report Repair part of Westmorland and Furness Council?

No. Report Repair is independent and not part of Westmorland and Furness Council. The contact details here are from Westmorland and Furness Council’s own website.

Not in Westmorland and Furness?

Environmental Health in the North of England

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Council or housing association repair still not fixed?

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