Independent · not part of Herefordshire Council
Environmental Health in Herefordshire: reporting a housing problem
Who Herefordshire Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: herefordshire.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Environmental Health and Trading StandardsFree to check · About 2 minutes
Who it helps
Who Environmental Health in Herefordshire helps
Herefordshire Council deals with poor conditions in rented homes through its Environmental Health and Trading Standards. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Herefordshire Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
From herefordshire.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Environmental Health and Trading Standards
- 01Tell your landlord first. Herefordshire Council says: report the problem to your landlord in writing first.
- 02If it isn’t fixed, contact the council. The Environmental Health and Trading Standards’s details are below.
The council aims to respond to enquiries within five working days.
From herefordshire.gov.uk/family-support/housing/advice-for-la…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Herefordshire
Herefordshire Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Herefordshire
27 housing associations own 13,054 social homes in Herefordshire, County of. The largest:
- Connexus repairs5,873 homes
- Platform Housing Group repairs2,346 homes
- Stonewater repairs2,218 homes
- Citizen repairs1,323 homes
- Bromford Flagship repairs392 homes
- Two Rivers Housing repairs126 homes
- Anchor repairs121 homes
- L&G Affordable Homes repairs101 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Herefordshire, County of on 31 March 2025.
Housing associations in the Midlands: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Herefordshire
In Herefordshire, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Herefordshire: questions
What is the Herefordshire environmental health number for housing problems?
The Environmental Health and Trading Standards at Herefordshire Council is on 01432 261761 (9am to 4.15pm, Monday to Friday (contact centre)), or email ethelpline@herefordshire.gov.uk. You can also use advice for tenants page (phone and email) at herefordshire.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can housing association tenants in Herefordshire contact environmental health?
Herefordshire Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Herefordshire?
Yes. Herefordshire Council says: report the problem to your landlord in writing first.
Which housing associations own homes in Herefordshire?
27 housing associations own 13,054 social homes in Herefordshire, County of, according to the Regulator of Social Housing (March 2025). The largest are Connexus (5,873), Platform Housing Group (2,346), Stonewater (2,218), Citizen (1,323) and Bromford Flagship (392).
Is Report Repair part of Herefordshire Council?
No. Report Repair is independent and not part of Herefordshire Council. The contact details here are from Herefordshire Council’s own website.
Not in Herefordshire?
Environmental Health in the Midlands
- Environmental Health in BirminghamBirmingham City Council
- Environmental Health in CoventryCoventry City Council
- Environmental Health in High PeakHigh Peak Borough Council
- Environmental Health in Hinckley and BosworthHinckley and Bosworth Borough Council
- Environmental Health in LeicesterLeicester City Council
- Environmental Health in LichfieldLichfield District Council
- Environmental Health in North NorthamptonshireNorth Northamptonshire Council
- Environmental Health in WalsallWalsall Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.