Received a letter? Start a claim

Find your landlord

What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

Largest landlords

All 351 landlords

Help

Start your claim

Report Repair · FCA authorised, FRN 830182

Independent · not part of Stafford Borough Council

Environmental Health in Stafford: reporting a housing problem

Who Stafford Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: staffordbc.gov.uk

Get the right helpStafford

Who is your landlord?

A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Housing Standards Team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Stafford helps

Stafford Borough Council deals with poor conditions in rented homes through its Housing Standards Team. Its pages don’t say which tenants it’s for.

Private tenantsNot stated

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Stafford Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

From staffordbc.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Housing Standards Team

  1. 01Tell your landlord first. Stafford Borough Council says: tell your landlord about the problem, in writing if possible, and contact the council if it is not fixed in a reasonable time.
  2. 02If it isn’t fixed, contact the council. The Housing Standards Team’s details are below.
Contact Stafford Borough CouncilPrivate tenants
OnlineRented property conditions (phone and email)staffordbc.gov.uk
Phone01785 619000
EmailHousingStandards@staffordbc.gov.uk
Keep a note of the date you contact the council, and any reference.

From staffordbc.gov.uk/rented-property-conditions-and-management, checked 12 October 2026.

Housing association tenants

If you rent from a housing association in Stafford

Stafford Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Stafford

22 housing associations own 9,550 social homes in Stafford. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Stafford on 31 March 2025.

Housing associations in the Midlands: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Stafford

In Stafford, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Stafford: questions

What is the Stafford environmental health number for housing problems?

The Housing Standards Team at Stafford Borough Council is on 01785 619000, or email HousingStandards@staffordbc.gov.uk. You can also use rented property conditions (phone and email) at staffordbc.gov.uk. Its pages don’t say which tenants it’s for.

Can housing association tenants in Stafford contact environmental health?

Stafford Borough Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Stafford?

Yes. Stafford Borough Council says: tell your landlord about the problem, in writing if possible, and contact the council if it is not fixed in a reasonable time.

Which housing associations own homes in Stafford?

22 housing associations own 9,550 social homes in Stafford, according to the Regulator of Social Housing (March 2025). The largest are Homes Plus (6,885), The Wrekin Housing Group (491), Bromford Flagship (457), Midland Heart (343) and Sanctuary Housing (343).

Is Report Repair part of Stafford Borough Council?

No. Report Repair is independent and not part of Stafford Borough Council. The contact details here are from Stafford Borough Council’s own website.

Not in Stafford?

Environmental Health in the Midlands

All councils

Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

Start your claim
Check if you can claim