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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Stoke-on-Trent City Council

Environmental Health in Stoke-on-Trent: reporting a housing problem

Who Stoke-on-Trent City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: stoke.gov.uk

Get the right helpStoke-on-Trent

Who is your landlord?

Stoke-on-Trent City CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private sector housing team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Stoke-on-Trent helps

Stoke-on-Trent City Council deals with poor conditions in rented homes through its Private sector housing team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Stoke-on-Trent City Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From stoke.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Private sector housing team

  1. 01Tell your landlord first. Stoke-on-Trent City Council says: tell your landlord or agent in writing and give them at least 10 days to arrange the repairs.
  2. 02If it isn’t fixed, contact the council. The Private sector housing team’s details are below.
Contact Stoke-on-Trent City CouncilPrivate tenants
OnlineReport an issue with your property onlinestoke.gov.uk
Phone01782 232087
EmailPrivateSectorHousing@stoke.gov.uk
Keep a note of the date you contact the council, and any reference.

The council provides a disrepair letter template you can use to write to your landlord.

From stoke.gov.uk/xfp/form/1349 and stoke.gov.uk/info/20041/private_renting_and_landlords/355…, checked 12 October 2026.

Council tenants

If you rent from Stoke-on-Trent City Council

Stoke-on-Trent City Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 01782 234100, or online. Stoke-on-Trent repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply aimed for within 10 working days of that. How to complain

  3. Then

    Housing Ombudsman

    Free, once Stoke-on-Trent City Council’s complaints process is finished.

Ombudsman56%

of the Ombudsman’s findings about Stoke-on-Trent City Council in 2024/25 were maladministration.

Happy with repairs72%

of Stoke-on-Trent City Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; stoke.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Stoke-on-Trent City Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Stoke-on-Trent

Stoke-on-Trent City Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Stoke-on-Trent

29 housing associations own 8,766 social homes in Stoke-on-Trent. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Stoke-on-Trent on 31 March 2025.

Housing associations in the Midlands: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Stoke-on-Trent

In Stoke-on-Trent, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Stoke-on-Trent: questions

What is the Stoke-on-Trent environmental health number for housing problems?

The Private sector housing team at Stoke-on-Trent City Council is on 01782 232087, or email PrivateSectorHousing@stoke.gov.uk. You can also use report an issue with your property online at stoke.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Stoke-on-Trent City Council to environmental health?

No. Stoke-on-Trent City Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01782 234100, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Stoke-on-Trent contact environmental health?

Stoke-on-Trent City Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Stoke-on-Trent?

Yes. Stoke-on-Trent City Council says: tell your landlord or agent in writing and give them at least 10 days to arrange the repairs.

Which housing associations own homes in Stoke-on-Trent?

29 housing associations own 8,766 social homes in Stoke-on-Trent, according to the Regulator of Social Housing (March 2025). The largest are Honeycomb Group (1,876), EPIC Housing (1,328), Sanctuary Housing (1,233), Midland Heart (818) and Clarion Housing (699).

Is Report Repair part of Stoke-on-Trent City Council?

No. Report Repair is independent and not part of Stoke-on-Trent City Council. The contact details here are from Stoke-on-Trent City Council’s own website.

Not in Stoke-on-Trent?

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