Independent · not part of Newcastle-under-Lyme Borough Council
Environmental Health in Newcastle-under-Lyme: reporting a housing problem
Who Newcastle-under-Lyme Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: newcastle-staffs.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards serviceFree to check · About 2 minutes
Who it helps
Who Environmental Health in Newcastle-under-Lyme helps
Newcastle-under-Lyme Borough Council deals with poor conditions in rented homes through its housing standards service. It’s for private tenants. Housing association tenants are sent to their landlord.
Tell your landlord first, then contact the council. How.
Housing association tenants should contact their housing association about disrepair. What to do.
From newcastle-staffs.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Newcastle-under-Lyme Borough Council says: contact your landlord about your concerns first, using the council's template letter if you wish.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
A housing officer will contact you after you use the form and may offer an inspection.
From newcastle-staffs.gov.uk/landlords-private-renting/keeping…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Newcastle-under-Lyme
Housing association tenants should contact their housing association about disrepair. Start with your housing association’s repairs and complaints process.
Housing associations in Newcastle-under-Lyme
21 housing associations own 9,905 social homes in Newcastle-under-Lyme. The largest:
- Aspire Housing repairs8,088 homes
- Sanctuary Housing repairs767 homes
- Honeycomb Group repairs518 homes
- The Wrekin Housing Group repairs108 homes
- Clarion Housing repairs79 homes
- Alpha (R.S.L.)71 homes
- Housing 21 repairs63 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Newcastle-under-Lyme on 31 March 2025.
Housing associations in the Midlands: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Newcastle-under-Lyme
In Newcastle-under-Lyme, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Newcastle-under-Lyme: questions
How do I report a housing problem to environmental health in Newcastle-under-Lyme?
Use report a concern about your rented home online at newcastle-staffs.gov.uk. It’s for private tenants. Housing association tenants are sent to their landlord.
Can housing association tenants in Newcastle-under-Lyme contact environmental health?
Housing association tenants should contact their housing association about disrepair.
Do I have to tell my landlord before contacting environmental health in Newcastle-under-Lyme?
Yes. Newcastle-under-Lyme Borough Council says: contact your landlord about your concerns first, using the council's template letter if you wish.
Which housing associations own homes in Newcastle-under-Lyme?
21 housing associations own 9,905 social homes in Newcastle-under-Lyme, according to the Regulator of Social Housing (March 2025). The largest are Aspire Housing (8,088), Sanctuary Housing (767), Honeycomb Group (518), The Wrekin Housing Group (108) and Clarion Housing (79).
Is Report Repair part of Newcastle-under-Lyme Borough Council?
No. Report Repair is independent and not part of Newcastle-under-Lyme Borough Council. The contact details here are from Newcastle-under-Lyme Borough Council’s own website.
Not in Newcastle-under-Lyme?
Environmental Health in the Midlands
- Environmental Health in BirminghamBirmingham City Council
- Environmental Health in CoventryCoventry City Council
- Environmental Health in North East DerbyshireNorth East Derbyshire District Council
- Environmental Health in North East LincolnshireNorth East Lincolnshire Council
- Environmental Health in North KestevenNorth Kesteven District Council
- Environmental Health in North NorthamptonshireNorth Northamptonshire Council
- Environmental Health in WalsallWalsall Council
- Environmental Health in West NorthamptonshireWest Northamptonshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.